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Assistance Available for Members Impacted by Natural Disasters Across the Country

We know that recovering from a natural disaster is never easy. For our Blue Cross and Blue Shield of Texas members living or traveling in these impacted areas, your BCBSTX Customer Service Representatives are ready to help you:

  • Find a doctor or hospital
  • Refill a prescription if you have Prime Therapeutics*
  • Coordinate or transition your care
  • Get a member ID card

Ways to Get Care

When your injury or illness is serious, call 911 or go to the nearest hospital right away. Bring your BCBSTX member ID card along whenever you get care.

If you don't have your ID card, you can either:

  • Print a temporary card on Blue Access for MembersSM (BAMSM), or
  • Call your plan's Customer Service number. Provide either your Social Security number or your name and date of birth so that our customer advocates can help you.
HMO Blue Texas 1-877-299-2377
Employer-based Insurance 1-800-521-2227
Individual and Family Insurance (If you bought your insurance through BCBSTX, and agent or the Health Insurance Marketplace) 1-888-697-0683
Medicare Supplement 1-800-654-9390 (TTY/TDD 711)
Blue Cross Medicare Advantage Individual Customer Service 1-877-774-8592 (TTY/TDD 711)
Blue Cross Medicare Advantage Dual Care (HMO SNP) 1-877-895-6437 (TTY/TDD 711)
STAR Kids 1-877-688-1811 (TTY 7-1-1)
CHIP and STAR 1-888-657-6061 (TTY 7-1-1)
National BlueCard® access 1-800-810-BLUE (2583)

Hurricane Harvey

The Texas Department of Insurance (TDI) issued notices Learn more about third-party links on Aug. 26, 2017, asking insurance companies to help their members until the disaster Learn more about third-party links is over.

If you are in an area impacted by Harvey, we are helping by:

  • Authorizing up to a 90-day supply of prescription medications for members
  • Not requiring pre-authorization or referrals (members’ benefit coverage will apply)
  • Allowing claims for an HMO member to receive services out-of-network if necessary, without a referral
  • Extending claim filing deadlines for providers
  • Working with members to extend premium payment deadlines

Keep in mind, the terms of your coverage still apply. See your plan or call Customer Service for details.

Filling Prescriptions with Prime Therapeutics

For members who have BCBSTX pharmacy benefits administered through Prime Therapeutics, we may be able to help you with your prescription needs by:

  • Refilling a prescription early
  • Replacing damaged or destroyed medication
  • Using an out-of-network pharmacy
  • Having your doctor send a prior authorization request
  • Getting mail order or specialty drug shipments

* If you do not have pharmacy benefits through BCBSTX, contact us at the phone number provided above.